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Cookies Policy

Principle of Data Protection

FIESTA HOTELS AND RESORTS is committed to the fulfilment of its obligations of confidentiality with regard to personal information, and the company’s responsibility to safeguard it, and will take every possible technical and administrative measure that may be necessary to guarantee the security of the personal data, and to prevent loss, unauthorised access or processing, in view of the state of technology, the nature of the data stored and the risks to which it is exposed, whether arising from human action or physical or natural means, as outlined under section VIII of Royal Decree 1720-2007, 21 December, approving the Regulation to implement the Organic Law on the Protection of Personal Data 15/1999, 13 December.

Regulations applicable

The second section of Article 22 of Law 34/2002, 11 July, Information Society Services and Electronic Commerce (hereinafter LSSI-CE) lays down the following:

Providers of services can use data storage and retrieval devices on users’ terminal systems, on condition that the users have given their consent after being furnished with full and clear information regarding the use of such devices, and particularly regarding the purposes of processing the data, in accordance with the provisions of the Organic Law on the Protection of Personal Data 15/1999, 13 December.

When this is effective and technically feasible, the user’s consent to the processing of their data may be obtained by means of the parameters of the web browser or other applications, provided that the user configures these either during their installation or during updating by means of an express indication to that effect.

The preceding paragraph does not prevent possible technical access to, or storage of, the data with the sole aim of transmitting a communication via an electronic communication network, to the extent that this is strictly necessary in order that the company may supply information expressly requested by the user.

According to the “Guidance on the use of cookies”, published by the Spanish Data Protection Agency (hereinafter AEPD) in 2013, the LSSI-CE is applicable to any type of archive or storage device that is downloaded onto the terminal equipment of a user for the purpose of storing data that may be updated and retrieved by the entity responsible for its installation. The cookie is an example of a device of this type in general use, and for this reason we shall henceforth refer generically to these devices as cookies.

Cookies used for any of the following purposes are exempted from the obligations set down in Article 22.2 of the LSSI-CE:

- Solely to allow communication between the user’s equipment and the network.

- Strictly to provide a service expressly requested by the user.

What are cookies?

A cookie is a file which is downloaded onto a computer or other device used to access certain websites. Among other things, cookies allow a website to store and recover information on the browsing habits of the user or his/her system and, depending on the information they contain and the way in which they are used, they can be used to recognise the user. The user’s browser stores cookies on the hard drive during the current session only, taking up a minimum amount of memory space and not damaging the computer. Cookies do not contain any kind of information specific to the individual, and the majority of them are deleted from the hard drive at the end of the browsing session (these are known as session cookies).

Most browsers accept cookies as standard, and regardless of these, allow or block temporary or memorised cookies through their security controls.

Without the user’s express consent - by the means of cookies being activated on his/her browser - www.blesscollectionhotels.com will not use cookies to link stored data with the user’s personal data provided at the time of registration or purchase.

What kind of cookies does this website use?

- Technical cookies: These allow the user to browse a website, platform or application, and to use the various options or services that exist there, for example, controlling traffic and the communication of data, identifying the session, allowing access to restricted areas, recording the elements of an order, processing a purchase, requesting to sign up or be admitted to an event, using security elements during browsing, storing content for broadcast by sound or video, or sharing content across social networks.

- Personalisation cookies: These are cookies that allow the user to access a service with certain predefined general characteristics according to a series of criteria on the user’s terminal, for example, the language used, the type of browser used to access the service, the regional setting from which the user accesses the service, etc.

- Analysis cookies: These are cookies which, when used properly by us or by third parties, allow us to measure the number of users and thus make statistical analyses of their usage of the service offered. To this end, the browsing habits of users on our website are analysed with the aim of improving the products or services on offer.

- Third-party cookies: The www.blesscollectionhotels.com website can use the services of third parties to collect information for statistical purposes on the user’s use of the site and for the provision of other services related to the activity of the website and other Internet services. Specifically, this website uses Google Analytics, a web analysis service provided by Google, Inc, based in the USA, and with its head office at 1600 Amphitheatre Parkway, Mountain View, California 94043.For the provision of these services, this third party uses cookies to collect information, including the user’s IP address, which will be transmitted, processed and stored by Google on fixed terminals on the Google.com website. This includes possible transmission to third parties of the said information to satisfy legal requirements or when the said third parties process the information on behalf of Google.